i888 Privacy Policy — How We Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how i888 ("i888", "We", "Us", "Our") collects, uses, stores, shares, and protects the personal data of individuals ("You", "Player", "User") who access or use the i888 website at i888.cam and any associated services, including online sports betting, casino games, live dealer games, slots, and payment processing (collectively, the "Platform").

By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described here. If you do not agree with any part of this Policy, you should discontinue your use of the Platform. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

Your Privacy at a Glance

1. Data We Collect

i888 collects personal data in three broad categories: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information we receive from third-party service providers who assist us in operating the Platform. The following sets out the specific data points collected in each category:

Information You Provide Directly

• Registration details: full name, date of birth, email address, phone number, and residential address.
• Identity verification documents submitted for KYC compliance, such as national identity cards, passports, or utility bills.
• Payment information provided when making deposits or withdrawals, including mobile wallet identifiers (e.g. your bKash or Nagad account number). Full financial account credentials are never stored by i888 — they are handled directly by the relevant payment provider.
• Communications you send to our customer support team, including live chat transcripts and email correspondence.

Information Generated Automatically

• Device and browser information: IP address, device type, operating system, browser type and version, and screen resolution.
• Session data: pages visited, time spent on each page, click patterns, game sessions played, bet amounts, game outcomes, and deposit/withdrawal history.
• Log data: server logs recording access times, error reports, and referral URLs used to reach the Platform.
• Cookie and tracking data as described in Section 6 of this Policy.

Information from Third Parties

• Identity and age verification results from third-party KYC service providers that we engage to confirm player eligibility.
• Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay) confirming successful deposit or withdrawal events.
• Fraud and risk-screening data from compliance partners used to detect suspicious activity and protect the integrity of the Platform.

2. How We Use Your Data

i888 uses personal data collected from players for the following specific purposes. We only use your data in ways that are compatible with the purpose for which it was collected:

• Account creation and management: to set up and maintain your i888 account, verify your identity and age, and authenticate your login sessions.
• Service delivery: to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay; to provide access to sports betting markets, casino games, and slots; and to credit winnings and bonuses to your account.
• Customer support: to respond to your queries, complaints, and requests submitted via live chat or email.
• Regulatory compliance and fraud prevention: to meet our obligations under applicable KYC, anti-money laundering, and responsible gaming requirements; to detect, investigate, and prevent fraudulent transactions and prohibited activities.
• Responsible gaming: to monitor player behaviour for indicators of problem gambling, to apply deposit limits and self-exclusion arrangements you have requested, and to send responsible gaming communications where required.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how players interact with i888 and to improve performance, user experience, and game offering — particularly for players in Bangladesh using mobile devices and local network conditions.

Where i888 wishes to use your personal data for a purpose not listed above, we will inform you in advance and, where required by applicable law, seek your consent before proceeding.

3. Legal Basis for Processing Your Data

i888 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is necessary to perform our contract with you — i.e. to provide the betting and gaming services you have signed up for, process your deposits and withdrawals, and manage your account.
• Legal obligation: processing that is required to comply with applicable laws and regulations, including KYC verification, anti-money laundering obligations, and age verification requirements.
• Legitimate interests: processing carried out for purposes that are in i888's legitimate business interests — such as fraud detection, platform security, and analytics — provided those interests are not overridden by your fundamental rights and privacy interests.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent — for example, if you opt in to receive promotional communications. You may withdraw consent at any time by contacting our support team.

4. Sharing Your Personal Data

i888 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Service providers and technology partners: companies that assist us in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, customer support software vendors, cloud hosting providers, and game software suppliers (such as Pragmatic Play, Evolution Gaming, and other licensed studios). These parties are bound by data processing agreements and may only use your data to perform services on our behalf.
• Regulatory and law enforcement authorities: where we are legally required to disclose personal data to a government body, regulator, law enforcement agency, or court — for example, in response to a lawful request, subpoena, or court order.
• Fraud prevention and compliance networks: anonymised or pseudonymised data may be shared with industry-standard fraud prevention databases to identify and block bad actors across the online gaming industry.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of i888's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.

5. Payment Data and Financial Information

i888 facilitates deposits and withdrawals in Bangladeshi Taka (BDT) exclusively through approved local payment providers: bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, i888 transmits the minimum necessary payment reference data (such as a transaction reference number and your registered mobile wallet identifier) to the relevant payment provider to complete the transaction. i888 does not store your full mobile banking PIN, full account passwords, or complete card numbers.

All payment data transmitted between i888 and payment providers is protected using SSL/TLS encryption. Transaction records, including amounts and dates, are retained by i888 for the period required to meet our regulatory obligations and to resolve any payment disputes that may arise. Payment providers operate under their own privacy policies, which we encourage you to review independently.

6. Cookies and Tracking Technologies

i888 uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate the Platform, maintain your logged-in session, and improve performance. The following categories of cookies are used:

• Strictly necessary cookies: essential to the functioning of the Platform — for example, session authentication cookies that keep you logged in. These cannot be disabled without impacting your ability to use the Platform.
• Performance and analytics cookies: used to collect anonymised information about how players use i888 — for example, which pages are visited most frequently and where errors occur. This data helps us improve the Platform.
• Functionality cookies: used to remember your preferences (such as language settings and responsible gaming limits you have set) so that they persist across sessions.

You can manage cookie preferences through your device's browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. i888 does not use cookies to serve third-party advertising or to track your activity on websites outside of i888.cam.

7. Data Retention

i888 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. In practice, this means the following retention periods apply: account data (including registration details and KYC documents) is retained for the duration of your account relationship with i888 and for a minimum of five (5) years after account closure, to comply with our record-keeping obligations; transaction records are retained for a minimum of five (5) years from the date of the transaction; communications with customer support are retained for a minimum of two (2) years from the date of the most recent communication in a thread.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, i888 will securely delete or anonymise the data. Players who request account closure may also request deletion of their personal data, subject to i888's legal retention obligations which cannot be waived.

8. How We Keep Your Data Secure

i888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal data at rest; role-based access controls limiting internal access to personal data to authorised personnel only; regular security assessments and penetration testing; and a documented incident response procedure for handling potential data breaches.

No method of data transmission or storage is completely secure, and i888 cannot guarantee absolute security. However, we treat data security as a continuous priority and promptly address any vulnerabilities identified through our security review processes. In the event of a data breach that is likely to affect your rights and freedoms, i888 will notify affected players without undue delay.

9. Your Privacy Rights

As a player on the i888 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all verified requests within a reasonable timeframe and at no charge to you:

i888 will verify your identity before actioning any data rights request to ensure that personal data is not disclosed to an unauthorised person. We aim to respond to all requests within 30 days of receipt. Complex requests may require additional time, in which case we will notify you of the expected completion date.

10. Children's Privacy

The i888 Platform is strictly intended for adults aged 21 years and above. i888 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on i888, please contact us immediately at [email protected].

11. Third-Party Links and Services

The i888 Platform may reference the names of third-party service providers such as payment processors and game studios. i888 is not responsible for the privacy practices of these third parties. Each third-party provider operates under its own privacy policy, and we encourage you to review the privacy policies of bKash, Nagad, Rocket, Upay, and any other service provider whose services you use in connection with i888. i888 does not include clickable external links on this website.

12. Changes to This Privacy Policy

i888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will post a prominent notice on the Platform and, where reasonably practicable, notify registered players via their registered contact details. The updated Policy will take effect on the date specified in the notice.

Your continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the changes. If you disagree with any revision, you should stop using the Platform and may request account closure. The most current version of this Policy is always available at i888.cam/privacy-policy.

13. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact our support team via live chat on the Platform, available 24 hours a day, 7 days a week.

You may also reach our team by email at [email protected]. Please note that this email address is provided as a plain-text contact reference only and is not a clickable link. We aim to acknowledge all privacy-related enquiries within one (1) business day during Bangladesh Standard Time (BST, UTC+6) business hours and to resolve them fully within 30 days.